Classy-K Warranty & Return
We want our customers to have the best shopping experience ever! Our dedicated product team is always looking for the best items to guarantee the best quality before shipping.
However, if you are not satisfied with the item you receive, we can provide an exchange or refund. Please, feel free to contact us if you have any issue with your order!
If you need to return an item, please check the procedure in order to make the process fast and comfortable.
- Wrong product - different from what customer ordered
- Defective product delivered - if it is faulty or has clear defects
- Not as item described - different from the picture and description
The information you need to send:
- Reason for return
- Order number
- Product SKU (Product ID)
- Clear Picture of the Product
- We will communicate this to our supplier to issue an exchange or refund.
- Once our supplier receives the item, we will resend a new product and cover the expenses of the shipping cost. This is only applicable if Classy-K is responsible for shipping the wrong item.
If the customer has ordered an incorrect product, size or simply wants to exchange the item, we can also allow a return.
- If the customer wants an exchange, they will be responsible for the return shipping costs that it can have.
- If the customer wants a refund, they will be responsible for the return shipping costs that it can have. + 10€ of restocking fee that will be deducted from refund.
What is the procedure?
- Once our supplier receives the item, we will send a new product or apply for a refund. Please check Shipping Policy if you need to.
Please contact us for further help or questions
Your satisfaction is our main priority!
If you are not satisfied with the order, please contact us within 7 days of receiving the item and we promise to make it right!
More about Warranty:
- All returns must first be approved by our customer care team via this form. We will not accept any return request by email, messenger or any other method.
- All returned items must be in brand-new condition, unused, with their original packaging.
- We do not accept returns on Sale items, items where a discount coupon is applied or any other kind of price reduction unless a customer receives a wrong item or the item is faulty.
- We do not process returns/refunds for late delivery.
- Refunds can take between 1-2 days after we process the request.
Please contact us for further help or questions.